DELIVERY METHODS

INFINIVIN delivers all its wines in mainland France, Corsica and the European Union.

PLEASE CHECK THE GOODS BEFORE ACCEPTING AND SIGNING THE DELIVERY ORDER!

You have 2 days to make a claim by email. No claim will be taken into account if specific reservations have not been issued in the presence of the deliveryman. A delivery note signed in conformity without mention of breakage does not allow the replacement of the goods.

• DELIVERY METHODS AND SHIPPING COSTS:

* Be careful, customs fees can be requested for European Union countries!

* A surcharge may be requested when the delivery address is located on an island or any other area considered to be “remote” by the carrier, as it is more difficult to access, therefore more expensive!

The delivery times are indicative, and run from the verification of the customer data by INFINIVIN from the receipt of the payment. To know our delivery rates, you can also consult them directly on your shopping cart. For larger quantities, ask us for a quote!


You will receive your order in our specialized packagings. These strengthened and secure packagings are made of recycled cardboard and recyclable.    

- CHRONOPOST:
It usually takes 3 to 5 business days.

                                                        
- DB SCHENKER - COMMUNITY ROAD TRANSPORT:
You want to order more than 36 bottles? Ask us for classic community road transport, by phone +334 94 23 68 35 or e-mail at contact@infinivin.com. You will receive your order on appointment setting within 5 to 8 business days. Bottles are kept in their original packaging and treated by deliverers specialized in the delicate transport.


- DHL:
This new service is now available for countries of the European Union but also Great Britain ! It usually takes 4 to 6 business days.

Once your order is shipped you receive a notification of DHL EXPRESS ON DEMAND DELIVERY (DHL ODD)
ODD will email and/or SMS you about your shipment’s progress and estimated delivery date/time. When this doesn’t fit your schedule, this 100% free service enables you to choose the time and place of delivery. Giving you maximum flexibility and greater control over your delivery.

DHL ON DEMAND DELIVERY offers the following free delivery options:
- Deliver my Package on Another Day: Scheduled Delivery
- Deliver my Package to Another Address: Alternate Delivery Address to work or family
- Deliver my Package at a Safe Place: Authorize Shipment Release
- Deliver my Package with Neighbor: Leave with Neighbor, Reception or Guard
- Deliver my Package at a DHL ServicePoint: Hold for Collection
- Request to hold my package: Vacation hold and safekeeping up to 30 days

Want to change your delivery preferences? Click here https://www.ondemand.dhl.com/ Chose your preferred delivery method: just add your mobile number and email address at checkout to receive DHL On Demand Delivery notifications. ODD gives you full control and you never miss another delivery. Flexible, convenient and always at the right moment!

*Great Britain : Be careful, customs fees will be SYSTEMATICALLY requested!

• DELIVERY DELAY INFORMATIONS:

The overtakings of delivery deadline cannot give rise to damages, to restraints nor to cancellation of orders on hand. However, if one month after written complaint of the customer, the goods were not still delivered, the sale can then be solved on the initiative of either side. The customer will obtain refund of his payment with the exception of any other compensation or damages, at the latest within one month. In any event, the on-time delivery can intervene only if the customer communicated with the seller of the exact information on the address and phone number of the addressee. In case of error, INFINIVIN cannot be held responsible for the impossibility to deliver the goods in place and time.

Delivery check: on receipt of the goods, it shall be the responsibility of the consignee to check the condition of the goods on receipt and to make any necessary findings in the event of breakage, damage or shortages, by expressing his reservations on the delivery note.

• QUESTIONS:

Your order is late? You do not reach the follow-up of your order?
The delivery man maybe tried to contact you unsuccessfully. Did you receive a calling card in your mailbox? Did you ask your guard or your close neighbor if he had received something for you?
Or then, your parcel underwent a delay of routing, it will be put back in delivery as quickly as possible. In every case, do not hesitate to ask for more information to our customer service by phone +334 94 23 68 35 or by e-mail at contact@infinivin.com. Follow it at : Chronopost Tracking ; DB Schenker Tracking or DHL Tracking.

You are sending a present?
No invoice will be joined with your order (available invoices only from your customer account) and you have the possibility of adding a personalized message during the finalization of the order "your order is a present?". You can follow the routing of your present directly via your customer account during a sending by Chronopost, DB Schenker or DHL, you can also contact our customer service (by phone: +334 94 23 68 35 or by e-mail at contact@infinivin.com).