INFINIVIN delivers all its wines in mainland France, Corsica and the European Union.
For larger quantities, please contact us by phone or e-mail!
Delivery times are indicative, and run from the verification of customer data by INFINIVIN upon receipt of payment. You can choose between three delivery methods:
It usually takes 4 to 5 business days.
You will receive your order on appointment setting within 5 to 8 business days. Bottles are kept in their original packaging and treated by deliverers specialized in the delicate transport.
This new service is now available for countries of the European Union but also Great Britain. It usually takes 5 to 6 business days.
Once your order is shipped you receive a notification. DHL will email and/or SMS you about your shipment’s progress and estimated delivery date/time. When this doesn’t fit your schedule, this free service enables you to choose the time and place of delivery.
DHL offers the following free delivery options: Scheduled Delivery, Alternate Delivery Address to work or family, Authorize Shipment Release, Leave with Neighbor, Reception or Guard, Hold for Collection or Vacation hold and safekeeping up to 30 days.
Our reinforced and secure packaging is made of recycled and recyclable double-fluted cardboard + interlayers. They are used for Chronopost and DHL transport. You will receive your order in our specialized packagings. These strengthened and secure packagings are made of recycled cardboard and recyclable.
Delivery times are indicative, and run from the time INFINIVIN verifies the customer's data to the time payment is received. Exceeding the delivery time may not give rise to damages, deductions or cancellation of orders in progress. However, if the goods have still not been delivered one month after the customer's written complaint, the sale may be cancelled at the initiative of either party. The customer will obtain restitution of his payment, to the exclusion of any other indemnity or damages, within one month at the latest. In any event, on-time delivery is only possible if the customer has provided the seller with accurate information about the recipient's address. In the event of error, INFINIVIN cannot be held responsible for the impossibility of delivering the goods to the right place at the right time.
On receipt of goods, it is the responsibility of the recipient to check the condition of the goods and to make any necessary observations in the event of breakage, damage or shortages, by expressing his reservations on the delivery note.
You have 2 days to make a claim by e-mail. No claim can be taken into account unless precise reservations have been made in the presence of the delivery person. A signed delivery note with no mention of breakage does not entitle the customer to replace the goods.
The delivery man maybe tried to contact you unsuccessfully. Did you receive a calling card in your mailbox? Did you ask your guard or your close neighbor if he had received something for you?
Or then, your parcel underwent a delay of routing, it will be put back in delivery as quickly as possible. In every case, do not hesitate to ask for more information to our customer service by phone +334 94 23 68 35 or by e-mail at email@example.com. Follow it at : Chronopost Tracking ; DB Schenker Tracking or DHL Tracking.
No invoice will be joined with your order (available invoices only from your customer account) and you have the possibility of adding a personalized message during the finalization of the order "add some informations about your order/delivery". You can follow the routing of your present directly via your customer account during a sending by Chronopost, DB Schenker or DHL, you can also contact our customer service (by phone: +334 94 23 68 35 or by e-mail at firstname.lastname@example.org).