INFINIVIN delivers all its wines in Mainland France, Corsica, European Union and United Kingdom.

SHIPPING COSTS (EXCLUDING VAT):

EUROPEAN UNION*

*Be careful, customs fees can be requested for European Union countries!

*Additional fees may be requested when the delivery address is located on an island or any other area considered to be “remote” by the carrier, as it is more difficult to access, therefore more expensive!

UNITED KINGDOM*

*United Kingdom: VAT (20%) and excise duty (€2.60/bottle) have to be paid to the Customs when the parcels arrive to UK!

For larger quantities, please contact us by phone or e-mail!

PLEASE CHECK THE GOODS BEFORE ACCEPTING AND SIGNING THE DELIVERY NOTE!

DELIVERY METHODS:

Delivery times are indicative, and run from the verification of customer data by INFINIVIN upon receipt of payment. You can choose between three delivery methods:

CHRONOPOST:

It usually takes 4 to 5 business days.

DB SCHENKER - COMMUNITY ROAD TRANSPORT:

You will receive your order on appointment setting within 5 to 8 business days. Bottles are kept in their original packaging and treated by deliverers specialized in the delicate transport.

DHL:

This new service is now available for countries of the European Union but also Great Britain. It usually takes 5 to 6 business days.

Once your order is shipped you receive a notification. DHL will email and/or SMS you about your shipment’s progress and estimated delivery date/time. When this doesn’t fit your schedule, this free service enables you to choose the time and place of delivery.

DHL offers the following free delivery options: Scheduled Delivery, Alternate Delivery Address to work or family, Authorize Shipment Release, Leave with Neighbor, Reception or Guard, Hold for Collection or Vacation hold and safekeeping up to 30 days.

PACKAGING:

Our reinforced and secure packaging is made of recycled and recyclable double-fluted cardboard + interlayers. They are used for Chronopost and DHL transport. You will receive your order in our specialized packagings. These strengthened and secure packagings are made of recycled cardboard and recyclable.   

DELIVERY TIMES:

Delivery times are indicative, and run from the time INFINIVIN verifies the customer's data to the time payment is received. Exceeding the delivery time may not give rise to damages, deductions or cancellation of orders in progress. However, if the goods have still not been delivered one month after the customer's written complaint, the sale may be cancelled at the initiative of either party. The customer will obtain restitution of his payment, to the exclusion of any other indemnity or damages, within one month at the latest. In any event, on-time delivery is only possible if the customer has provided the seller with accurate information about the recipient's address. In the event of error, INFINIVIN cannot be held responsible for the impossibility of delivering the goods to the right place at the right time.

DELIVERY INCIDENT INFORMATIONS:

On receipt of goods, it is the responsibility of the recipient to check the condition of the goods and to make any necessary observations in the event of breakage, damage or shortages, by expressing his reservations on the delivery note.

You have 2 days to make a claim by e-mail. No claim can be taken into account unless precise reservations have been made in the presence of the delivery person. A signed delivery note with no mention of breakage does not entitle the customer to replace the goods.

QUESTIONS:

Your order is late? You do not reach the follow-up of your order?

The delivery man maybe tried to contact you unsuccessfully. Did you receive a calling card in your mailbox? Did you ask your guard or your close neighbor if he had received something for you?
Or then, your parcel underwent a delay of routing, it will be put back in delivery as quickly as possible. In every case, do not hesitate to ask for more information to our customer service by phone +334 94 23 68 35 or by e-mail at contact@infinivin.com. Follow it at : Chronopost TrackingDB Schenker Tracking or DHL Tracking.

You are sending a present?

No invoice will be joined with your order (available invoices only from your customer account) and you have the possibility of adding a personalized message during the finalization of the order "add some informations about your order/delivery". You can follow the routing of your present directly via your customer account during a sending by Chronopost, DB Schenker or DHL, you can also contact our customer service (by phone: +334 94 23 68 35 or by e-mail at contact@infinivin.com